Policies

 

RESERVATION POLICY

 

In order to make a reservation for you we need this information:

Exact dates of arrival and departure

Your preference of the Junior Suite, upstairs or downstairs room

Number of people per room

Number of beds per room

Number of rooms to reserve

To hold your reservation:

 

When you request a reservation you will receive information to make your room deposit.

We do ask for a non-refundable room deposit within 48 hours of your confirmed request.

Deposits to hold reservations:

We ask for a non-refundable room deposit for the cost of the first night of your stay for each room.

All requests for room changes are subject to availability.  When changes are requested with more than 10 days notice, any difference in rates will be calculated and applied using our online reservation rates.  When charges are requested with less than 10 days notice or upon arrival, any difference in rates will be calculated and applied using our standard rack rates.

 

 

DEPOSIT AND PAYMENT POLICY

 

Group reservations cannot be split up between multiple parties. One party must take responsibility for making the room reservations, assignments, and required deposits.

 

Once your reservation is processed you will receive a confirmation voucher with your reservation details, check-in instructions, airport transportation information and driving directions.

 

If you do not check-in on the first night of your reservation, your reservation will only be held for the time covered by the deposit unless we receive notice by telephone or email to continue holding your reservation.

 

HURRICANE POLICY

 

Although we do not offer refunds due to bad weather or hurricanes, we do have a very generous hurricane policy: If you have reservations at Rancho and 3 or 4 days ahead of time, and it looks like a hurricane is headed toward the Yucatan, we will gladly let you reschedule your reservations for the low season. If you are at Rancho and a hurricane is headed toward the Yucatan and you decide to leave Mexico, the money you have paid, for the time you have booked, will be credited to you for another equal period of time in the low season for up to 12 months from your original scheduled arrival. i.e.: If you have been at Rancho for 3 days out of your week stay you have paid for, we will credit you with the whole week next year during low season (based on availability). This applies only to room costs at Rancho. There’s really no way to lose here.

 

 

CANCELLATION POLICY

 

 

The following cancellation policy applies to all reservations made BEFORE May 19, 2017:

 

Cancellations are effective on the date written notice is received by email.

We do not offer refunds of deposits.  We do, however, offer a very generous cancellation policy:

If you must cancel your reservation and you do so with 7 or more days notice we will gladly respect your deposit (or 100% of the total payment of your reservation in the case of non-refundable rates) and apply it to your rescheduled stay during any equivalent or lower season except for Holiday season (December 23 - January 2) for up to 12 months from your original scheduled arrival.

If you must cancel your reservation and you do so with less than 7 days notice but before 12 pm (Cancun time) on the day of your scheduled arrival, we will gladly respect 50% of your deposit (or 50% of the total payment of your reservation in the case of non-refundable rates) and apply it to your rescheduled stay during any equivalent or lower season except for Holiday season (December 23 - January 2) for up to 12 months from your original scheduled arrival.

We only allow deposits and/or prior balance payments to be applied once to rescheduled reservations. If you must cancel your rescheduled reservation, we will not apply the deposit or prior paymentst to any future reservations.

All rescheduled reservations are subject to availablity.

Cancellation of reserved nights after arrival will incur a penalty fee equivalent to the cost of the first cancelled night.

All special cases and emergencies will be left to the manager's discretion.

 

The following cancellation policy applies to all reservations made ON or AFTER May 19, 2017:

 

Cancellations are effective on the date written notice is received by email.

We do not offer refunds of deposits, and  all special rates or promotions listed as non-refundable are completely non-refundable.  We do, however, offer a very generous cancellation policy:

If you must cancel your reservation and you do so with 7 or more days notice we will gladly respect your deposit (or 100% of the total payment of your reservation in the case of non-refundable rates) and apply it to your rescheduled stay during any equivalent or lower season except for Holiday season (December 23 - January 2) for up to 12 months from your original scheduled arrival.

If you must cancel your reservation and you do so with less than 7 days notice but before 12 pm (Cancun time) on the day of your scheduled arrival, you will be charged a cancellation fee equivalent to 50% of the total cost of your reservation.  Should you choose to reschedule, we will credit this amount to your rescheduled stay during any equivalent or lower season except for Holiday season (December 23 - January 2) for up to 12 months from your original scheduled arrival.

All cancellations made after 12 pm on the day of scheduled arrival will be charged 100% of the total cost of reservation.  When written notice of cancellation is received on the day of scheduled arrival and you choose to reschedule, we will credit this amount to your rescheduled stay during any equivalent or lower season except for Holiday season (December 23 - January 2) for up to 12 months from your original scheduled arrival.

 

We only allow deposits and/or prior balance payments to be applied once to rescheduled reservations. If you must cancel your rescheduled reservation, we will not apply the deposit or prior payments to any future reservations.

All rescheduled reservations are subject to availability and approval.  Please contact us by email when you are ready to reschedule.

Cancellation of reserved nights after arrival will incur a penalty fee equivalent to the cost of the first cancelled night.

 

All special cases and emergencies will be left to the manager's discretion.

 

GROUP RESERVATIONS:

 

Rancho Sak-Ol offers a perfect location and facilities for family celebrations or workshops with 14 rooms and up to 35 people. Please email for details.

Please feel free to contact us if you have any additional questions at This email address is being protected from spambots. You need JavaScript enabled to view it..

Please allow at least 48 hours for This email address is being protected from spambots. You need JavaScript enabled to view it. to respond to your email.

If you wish to make a reservation less than 48 hours before your arrival date, please call us directly at the numbers below:

Telephone:

'international dial code' + 52 + 998 + 871 0181 or

'international dial code' + 52 + 998 + 871 0182

 

PRIVACY POLICY 

Our privacy policy is really very simple: we value your privacy completely. All names and email addresses collected through this site will be used for the sole purpose of making it possible for you to visit and enjoy our little paradise. We will never sell, share, or rent this information.

 

 

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